Privacy Policy

Information We Collect

Asheville Custom Saunas may collect personal information that you voluntarily provide when you contact us, request a quote, schedule a consultation, or communicate with us about a sauna project.

• Your name, phone number, and email address
• Your home or business location when relevant to a project inquiry
• Information about your sauna project, space, preferences, and intended use
• Photos, measurements, documents, or other information you choose to provide
• Any other information included in your communications with us

When you use this website, certain technical information may also be collected through cookies, analytics tools, and similar technologies. This may include browser type, device information, pages visited, referring pages, and general website activity.

How We Use Your Information

Information submitted through this website may be used to:

• Respond to your inquiry
• Discuss your sauna project and available options
• Schedule consultations or site visits
• Prepare or coordinate project quotes
• Communicate about scheduling, products, equipment, or project requirements
• Coordinate with contractors or licensed trades when necessary for a project
• Improve our website, marketing, and customer experience

Information Sharing

We do not sell or rent your personal information to third parties for their independent marketing purposes.

Information may be shared with the local Asheville sauna partner responsible for responding to or servicing your inquiry.

We may also share information with service providers, contractors, suppliers, or licensed trades when reasonably necessary for your project. This may include electricians, plumbers, general contractors, equipment suppliers, or other professionals involved in the applicable scope of work.

Information may also be disclosed when required by law, legal process, court order, or governmental authority.

Cookies and Analytics

This website may use cookies and analytics technologies to understand website traffic, measure performance, and improve content.

Depending on the services used on this website, third-party platforms may also place cookies or collect technical information according to their own privacy policies.

You can control or disable cookies through your browser settings, although some website functionality may be affected.

SMS and Text Messaging

If you provide a mobile phone number and consent to receive text messages, we may send SMS messages related to your inquiry, consultation, scheduling, quote, or project.

Message frequency may vary. Message and data rates may apply.

You may opt out of SMS messages at any time by replying STOP. You may request assistance by replying HELP.

Mobile information will not be shared with third parties or affiliates for their independent marketing or promotional purposes.

Data Security

We use reasonable administrative and technical measures intended to protect personal information against unauthorized access, misuse, disclosure, alteration, or loss.

No internet transmission or electronic storage method can be guaranteed to be completely secure.

Data Retention

Personal information may be retained for as long as reasonably necessary to respond to inquiries, manage projects, maintain business records, satisfy legal obligations, resolve disputes, or enforce agreements.

Retention periods may vary depending on the nature of the information and the reason it was collected.

Third-Party Services

This website may use third-party services for website hosting, forms, analytics, communications, maps, scheduling, or other business functions.

Those providers may process information according to their own privacy policies and terms.

Third-Party Links

This website may contain links to third-party websites or services. Asheville Custom Saunas is not responsible for the privacy practices, content, or security of independent third-party websites.

Children's Privacy

This website and our services are intended for adults. We do not knowingly collect personal information from children under 18.

If you believe a minor has submitted personal information through this website, please contact us so the information can be reviewed and deleted when appropriate.

Your Choices

You may contact us to request access to, correction of, or deletion of personal information associated with your inquiry, subject to applicable legal and business recordkeeping requirements.

You may also unsubscribe from marketing or non-essential communications at any time using the available opt-out method.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our website, services, business practices, or legal requirements.

Any revised policy becomes effective when published on this page.

Contact Information

If you have questions about this Privacy Policy or how your information is handled, contact:

Asheville Custom Saunas
110 Executive Park
Asheville, NC 28801
Phone: (828) 752-8223